Trust & Safety
Your security and satisfaction are our top priorities. Here's how we protect buyers, creators, and the integrity of the Flowbites marketplace.
Secure Payments
All transactions are processed through Stripe with PCI DSS Level 1 compliance. We never store credit card details on our servers. Every payment is encrypted end-to-end.
Quality Review
Every template undergoes manual quality review before it goes live. Our team checks design quality, code standards, responsiveness, performance, and browser compatibility.
Transparent Licensing
Clear, simple license terms protect both buyers and creators. You always know exactly what you can and can't do with a purchased template.
14-Day Refund Policy
If a template doesn't match its description, has critical bugs, or the delivery link doesn't work, we'll issue a full refund within 14 days of purchase.
Verified Creators
Every creator goes through an identity verification process. We verify their portfolio, experience, and identity before they can sell on the platform.
Fair Dispute Resolution
If an issue arises between a buyer and creator, our support team mediates. We review evidence from both sides and reach a fair resolution.
How We Protect Buyers
Every template is manually reviewed
Before a template appears on the marketplace, our quality team checks it for design quality, code standards, responsiveness, performance, and functionality. Templates that don't meet our standards are sent back with feedback.
Live demos you can trust
Every template listing includes a live demo URL that accurately represents what you'll receive. We verify that demos match the actual template and flag any discrepancies.
Secure, instant delivery
After purchase, you receive immediate access to your template via a secure download link, Webflow clone link, or Framer remix link. No waiting, no manual fulfillment.
Refunds when things go wrong
If a template is significantly different from its listing, has critical bugs that make it unusable, or the delivery method fails, we issue full refunds within 14 days.
How We Protect Creators
License enforcement
Our licensing system ensures buyers use templates within the terms of their purchased license. Each purchase generates a unique license key tied to the buyer's account.
Intellectual property protection
Creators retain full ownership of their templates. If we detect unauthorized redistribution, we take swift action including DMCA takedowns and account suspension.
Reliable payments
Creators receive 70% of every sale, paid monthly via Stripe direct deposit. Payment processing is transparent, with full reporting in the creator dashboard.
Fair review process
Template reviews are conducted by experienced designers. If your template is rejected, you receive detailed, actionable feedback so you can improve and resubmit.
Report a Problem
If you encounter a security issue, fraudulent listing, or license violation, please report it immediately. We investigate all reports within 24 hours.
Contact Trust & Safety Team